How to Become a Help Desk Technician in 3 Steps

Entry-level help desk jobs are a part of the computer and information technology sector. According to the US Bureau of Labor Statistics (BLS), 377,500 new jobs are projected annually in this field in the US between 2022 and 2032 [1]. There are over 3,800 job listings for help desk positions on Glassdoor as of September 2023 [2].

Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a help desk engineer support technician. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2]. Factors that can influence your salary in this role include experience, education level, industry, location, and company. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same.

How to find entry-level help desk jobs

The median salary and wage for computer support specialists are $57,910 per year and $27.84 per hour as of May 2021 (U.S. Bureau of Labor Statistics (BLS)). If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. If you’re unsure where to start, the basics can be a good place to turn to. Take a look at the Google IT Support Professional Certificate, which requires no previous related experience. It might be easy to assume that working in information technology (IT) means working in a tech office in a big city.

The most common way for new staff to be hired worldwide is through online job postings [3]. For this reason, the first step many job seekers take is searching for “entry-level help desk jobs” on Google. While this will return results, it likely returns so many results that finding the right one might be challenging. Looking for a job can be overwhelming, but there are many steps you can take to narrow the scope of your search.

IT Career Paths and How to Get Started in 2023

The article below outlines a few techniques for finding and applying to entry-level help desk jobs. Software development can open paths into a variety of different industries, including finance, video game development, and tech. If you want to develop the qualities mentioned above more quickly, there are a couple of help desk skills you’ll need to learn first.

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. There are no formal prerequisites for this Certified Helpdesk Support Technician Training Course. However, a basic understanding of Information Technology, Customer Support, and their fundamental concepts would be beneficial for the delegates.

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Read on for company-specific insights and tips on enhancing your resume. Many in the beginning phases of their IT career work in computer support roles that support many different aspects of computer operations. From there, it’s possible to specialize in a narrower field like cybersecurity or networks, or continue in computer support to become a senior or manager. That said, the world of IT offers a variety of career paths in diverse industries. Getting started as a help desk professional can be as easy as earning a foundational IT certification. Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position.

  • This means immediately asking an end user where they are calling from and about their role within the company.
  • Develop new skills or strengthen existing ones through educational programs, like a Professional Certificate.
  • And though data isn’t a traditional IT specialization, the increase in demand for data skills makes it a solid career option for those looking for IT-related work.
  • On average, desktop support specialists reach similar levels of education than help desk engineers.
  • A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.
  • To succeed in their role, a help desk technician must be able to work with others toward shared goals, even if they work remotely.
  • Consider enhancing your resume and learning from an industry leader in technology with the Google IT Support Professional Certificate.

An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. Those who work entry-level help desk jobs are information technology (IT) professionals.

Certified Service Desk Support Technician Course Overview

The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

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